Nina Nets It Out
Leadership is not the end point; its task is to create an environment in which other leaders can flourish. Let the conversation begin!
Be Careful What You Tweet For
One of the most powerful benefits of social media is that – as a form of media – it brings us closer to our readers. It brings us closer to our customers. In fact, it seems to strip away layers and layers of process, red tape and hierarchy at the click of a mouse. On...
Going Gaga–Leadership and Reinvention
One of the most enjoyable series of blog posts I have written was looking at the leadership styles of celebrities. I started with Britney Spears and Madonna, moved on to Angelina Jolie and eventually ended up with Conan and Leno – and in each of these celebrities I...
The Eyes, the Voice and the Shoes of the Customer
Let me start by asking a question – how early did you check your email inbox this morning? And how did you do it? Did you login to your computer from your desktop in the office? Did you use your laptop while eating breakfast? Or did you turn off the morning alarm,...
Using the Force to Manage Employees
I am more of a Star Trek: The Next Generation fan, but this infographic from Mindflash caught my attention. Based on the Star Wars series – the Jedi Trainer’s Guide to Employee Management outlines some of the trials that we all face. And while this is a little...
The Kibbutz Model of Social Media
I have been thinking, for some time, about the different aspects of social media and how they can apply to the day-to-day challenges of leadership and the opportunities of business. In particular, I want to understand where social media can impact customer oriented...
Customers: Leaders and Followers
Often when we discuss the idea of leadership, we apply it to our own organizations. We think about the various echelons of leaders – from the first line managers through the senior ranks to the role of the chief executive. But it is also important for us –as leaders...
Leaders – Only Do What You Can Do
Many of us are challenged by our inboxes, by our list of priorities and the demands that are placed upon us by our colleagues, teams and business stakeholders. Leaders are no different. Except in the way that we respond. You see, leaders only do what leaders can do....
Start with Your Own Why
In this great TEDx talk, Simon Sinek explains exactly why some businesses – like Apple – inspire fans rather than “have” customers. It’s partly a function of biology. Sinek explains that the biological functioning of our brains is comprised of the limbic system – the...
Customer Feedback Fuels Actionable Results
A couple of weeks back I sat in the Hoffman Hot Seat – Tom Hoffman’s regular interview series. It gave me a chance to talk about the SAP Premier Customer Network and the approach we are taking to customer oriented thinking. Please take a few moments to listen. As I...
Seeing is Believing
It’s one thing to know a fact – but often times quite another to understand it. Sometimes it takes a while to sink in. Sometimes we just choose to ignore the situation in light of the facts. We can – in effect – choose to listen to another story. A story that we would...
Thoughts on Sheryl Sandberg and Personal Leadership
As we reach the end of one year and enter into a new one, we all feel the need to recap on what has been and look toward the future – at what will be. Perhaps we are drawn to predictions as a way of helping us make sense of what is otherwise unknowable. But I am a...
We All Need to be Critical
Over the course of my career I have been presented with new roles and new opportunities. Each time, as I meet with my new colleagues, I spend a great deal of time listening, trying to capture and understand their context and mapping this against my own experience and...
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