Are You an 18 Second Boss?

I have a task for you. During your next customer call, or a team meeting – ask about pain points. Delve into the issues that your customer or your team has. Ask for the number one issue and ask for the context so that you can adequately understand it. Now, time...

Customer Leadership

Earlier this year I took on a new role – leading SAP’s Premier Customer Network. Now, I have been working with SAP since 2004 and have taken on some challenging roles, but there was something particularly interesting about this opportunity. And while I could not quite...