Getting off the Social Media Starting Blocks

“Have you joined the conversation?” This is a question often asked in relation to social media. These days, I hear it in executive meetings, in team meetings, at conferences and of course, at the coffee shop. It seems everywhere I look, people are blogging, tweeting...

The Buck Stops With You

President Truman famously kept a sign on his desk with the words “The Buck Stops Here.”This sign indicated that, ultimately, decisions cannot be passed to anyone else. President Truman was acknowledging that decisions can be hard – that there are always other options...

Learning from Smart Women in Technology

I am not alone in writing about the lack of women in technology-based leadership roles. But often, the focus of such posts is on the startup sector – on the web based businesses that gain a large share of the popular press. Yet this is a more widespread issue – it’s...

Customer Leadership

Earlier this year I took on a new role – leading SAP’s Premier Customer Network. Now, I have been working with SAP since 2004 and have taken on some challenging roles, but there was something particularly interesting about this opportunity. And while I could not quite...

Take Money Off the Table

The issue of remuneration is challenging for any leader or manager. For sure, we want our teams to feel rewarded for the work that they do – but that reward doesn’t always have to manifest in monetary form, after all there are a number of ways that we are motivated....

Leading From a Distance

There was a time when business was done face-to-face. Sure there’d be some travel, but it was over shorter distances. We’d have networks of offices spread across the country servicing our customers in close proximity to one another. We’d know our bosses and their...