by Nina | Nov 19, 2017 | Customer Oriented Thinking, Entrepreneur Mindset, Growth Mindset, Lean Leadership, Women
Anyone that knows me, knows I love food. When I travel, I seek out textures and flavors. It’s exciting to learn how experiences and cultures intermingle – how the taste of the same dish delivered on opposite sides of the world changes. For example, those...
by Nina | Oct 21, 2013 | Customer Oriented Thinking, Featured, Innovation, Leadership, Strategy
When we think of technology, we mostly think of the most visible, in your face, technology – like computers or mobile phones. Or we might think of the changes that have occurred due to the digitization of business or our personal lives. But it’s not just in the...
by Nina | Dec 12, 2011 | Customer Oriented Thinking, Social Media
I can remember when customer relationship management (CRM) was the shiniest new toy in the IT bag of tricks. I was working with Tom Siebel and some of the smartest executives in the industry and we felt like we were ahead of the curve. Back then, contact management...
by Nina | Aug 12, 2011 | Customer Oriented Thinking, Leadership, Life Continuum
Let me start by asking a question – how early did you check your email inbox this morning? And how did you do it? Did you login to your computer from your desktop in the office? Did you use your laptop while eating breakfast? Or did you turn off the morning alarm,...
by Nina | Jul 12, 2011 | Blogging, Customer Oriented Thinking, Innovation, Social Media
I have been thinking, for some time, about the different aspects of social media and how they can apply to the day-to-day challenges of leadership and the opportunities of business. In particular, I want to understand where social media can impact customer oriented...
by Nina | May 24, 2011 | Customer Oriented Thinking, Leadership, Social Media
Often when we discuss the idea of leadership, we apply it to our own organizations. We think about the various echelons of leaders – from the first line managers through the senior ranks to the role of the chief executive. But it is also important for us –as leaders...
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