Are You an 18 Second Boss?

I have a task for you. During your next customer call, or a team meeting – ask about pain points. Delve into the issues that your customer or your team has. Ask for the number one issue and ask for the context so that you can adequately understand it. Now, time...

Customer Leadership

Earlier this year I took on a new role – leading SAP’s Premier Customer Network. Now, I have been working with SAP since 2004 and have taken on some challenging roles, but there was something particularly interesting about this opportunity. And while I could not quite...

Are We a Woman’s Nation?

When we look at the facts and figures it seems clear that women are not just transforming the workplace, they are transforming the entire country. The recent Shriver Report indicates that for the first time, half of US workers are female – and in 40% of American...

It’s Time for the Do-able Strategy

Every organization has politics. Every business has a power base and a structure. And every organization has internal and external barriers that need to be straddled, worked-around or overcome. This often means that success comes not from following the rules but from...